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Frequently Asked Questions
Information on shipping, collection, stores, and pre- and post-purchase support.
The main information
Useful responses
If you cannot find what you are looking for, please contact the store.
Shipping and pickup
It costs €6 for orders under €99. From €99 it is free.
Yes, in the European countries served. Rates vary based on the destination and are indicated at checkout.
For Italy, the courier is GLS and the estimated delivery time is up to 48 hours, barring unforeseen circumstances or strikes. For the European destinations served, the estimated delivery times are 7–14 days.
Domestic shipments are handled by GLS.
Pick-up is at the store at Via d’Azeglio 35/a in Bologna, not at the outlet on Via Mazzini. The store will notify you when the order is ready.
Items available in the current collection can be ready immediately. For outlet items, transfer to the store generally takes 24–48 hours.
Yes, pickup at the store at Via d’Azeglio 35/a in Bologna is free of charge.
No. The pickup point for online orders is the store at Via d’Azeglio 35/a. Outlet items are transferred to the city center.
The shops in Bologna
Gianfranco Pini is at Via d’Azeglio 35/a, 40123 Bologna. The outlet is located at Via Mazzini 7/d, 40137 Bologna.
The shop at Via d’Azeglio 35/a is open from Monday to Saturday, from 10:00 to 13:30 and from 15:30 to 19:30. It is closed on Sundays.
Monday, Tuesday, Wednesday, Friday and Saturday: 10:00–13:30 and 16:00–19:30. Thursday: 10:00–13:00. Sunday: closed.
Yes, you can call the store at +39 051 849 7945.
Support and returns
You can find the terms and conditions in the Returns and refunds policy. For assistance, you can write to ordini@gianfrancopini.it.
To communicate your withdrawal online, use the withdrawal form.
You can use the online withdrawal form. The notice must be given within 14 days of delivery; the return follows the terms indicated in the Returns and Refunds policy.